UConn Library
Susanna is the Assessment Strategist for the UConn Library. She leads, supports, or consults on a wide range of assessment activities including special projects and routine data reporting. She has led numerous organization-wide assessments, including ClimateQUAL (twice) and LibQUAL — as well as assessments tied to strategic planning and staff well-being during the pandemic. She has developed independently or in collaboration custom instruments to assess various library services and spaces. She believes in a balance of quantitative and qualitative assessment to measure success, tell compelling stories, and focus future work. Between leading the UConn Library's Undergraduate Education Team and her current role, she was Director of UConn's Summer & Winter Program for five years—time outside the silo of the library that informs her assessment work. In another life she'd like to be an organizational psychologist! She has an MLS from Southern CT State U, a PhD in English from the University of Utah, and a BA in English & German from Swarthmore College.
