University of Pittsburgh Library System

Hillman Library Public and Access Services

The Hillman Library Public and Access Services team provides guidance and support for members of the Pitt community and beyond. By removing barriers and clarifying processes, we facilitate the discovery of library resources. As part of an inclusive, holistic educational experience, we're a supportive and responsive partner for researchers and learners as they ask questions, broaden horizons, and create knowledge.
We are committed to:

1. Empowering library users by encouraging dialogue, promoting inclusivity, and increasing equity of access
2. Facilitating connections to promote research and scholarship
3. Providing knowledgeable and courteous service for library users in locating and utilizing materials and resources effectively

We provide the following services and support:

Fulfillment

• Faculty Office Delivery – Faculty members may set up direct office delivery of library materials from within the ULS or from EZBorrow or Interlibrary Loan.
• Get It! – Materials in the University Library System, including the Thomas Blvd. Library, can be requested via Get it! and delivered to your location of choice or scanned and sent via email.

Donald S. Wood Service Desk

• Circulation & Access – Using an active Pitt ID, students, faculty, and staff of the University may borrow library materials. We’re available to help with any questions related to loan periods, renewals, or fees.
• Course Reserves – Faculty and instructors can select library materials or provide personal copies of course readings they would like to make available for students on Course Reserve. The ULS also offers electronic reserves available through a password-protected interface. Students have the option to suggest materials for course reserve and we work directly with course instructors about the possibilities.
• Reference & Referral – For anyone visiting the Service Desk in person, we provide directional or introductory research guidance on using the Library and our resources. We offer a singular point of contact for visitors, students, faculty, and staff in determining the next steps in their research process. You can also reach us via telephone, text, or chat! If you have questions that are more in-depth, we’ll put you in contact with the appropriate library expert or specialist to schedule a consultation.
• Technology Lending – In addition to circulating library materials, you can checkout laptops, headphones, external batteries, phone chargers, portable whiteboards and markers, and more!

Collections

• Secure Access On-Site – For researchers who request to use non-circulating library materials, our specialists facilitate the access to and security of those materials.
• Stacks Maintenance – In collaboration with ULS colleagues, our specialists maintain and manage the general collection book stacks in Hillman Library.

Spaces in Hillman

• Dissertation Writing and Graduate Study Rooms – Hillman Library offer these quiet spaces where PhD candidates and graduate students pursue their program degree. Our specialists maintain the secure access to the rooms and provide regular communication for users of the spaces.
• Lockers – Self-service lockers on the fourth floor of Hillman Library are available on a daily basis.
• Open 24/5 (during academic year) – Our specialists maintain library services and safety in support of the 24/5 schedule throughout the academic year and 24/7 during the final two weeks of each semester, ensuring access to library study spaces for the University community.

Please ask us if you have any questions!